CRM Is Dead! Long Live CX!
SugarCRM
OCTOBER 18, 2021
I was listening today to one of my favorite industry podcasts called CRM Playaz , hosted by two intelligent dudes, Paul Greenberg and Brent Leary. Their guest was Ed Thompson , another smart dude and leading analyst at Gartner, the IT research company. At the front end of the show, they debated the topic of “is it CRM or CX?”
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