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They captured new leads using 97% outbound cold calling. These LDRs were well trained and capable of qualifying true prospects. Problem : Suddenly the lead pipeline slowed to a trickle. Wrong Solution : The VP of Sales, desperate to provide more leads, doubled the outbound calling staff. Leads stayed the same.
It seems the only thing they have in common is that they are all trying to build a channel program to help accomplish (in theory) a couple key goals: Decrease CostPerLead (CAC). An InsideSales team is measured on revenue and has tools like SalesForce, InsideSales, Gong , etc. Reduce churn potential.
What do the changing market conditions mean for RevOps and sales? VP of Global InsideSales at Tray.io. Invest in training. In order to do this you would look at a lot of different metrics — costperlead (CPL), costper SAL (CPSAL), ROI by each source — channel and partner.
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