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Exciting enhancements are on the horizon are new tools to work with CRM and Social CRM to bring knowledge TO the user, rather than the user doing all the thinking and pre-work. A social CRM strategy should benefit marketing, customerservice, sales and e-commerce. The SCRM market is valued at over $1B according to Gartner.
I recently polled my LinkedIn audience of 95,000+ for their opinions of tools, which many believe are crucial to use hardcore 24/7/365 to exceed Plan and Quota in 2017. The Tools are the problem, cease and desist. It’s time for THE 2017 TOOLS LIST: Cue the fembot Tron girls and Daft Punk! Why is it your COOL TOOL du jour?
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