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By bringing insights from every prospect and customer interaction into ZoomInfo, customers will be able to build targeted audiences across Contacts, Companies, Scoops and Intentsignals filtering on conversation metadata including: Time Range, Engagement Type, Sentiment, and Keyword & Tags identified by Chorus’ proprietary AI engine.
Below are several examples of automated workflows that will be enabled by Chorus: Automate escalation to management or leaders over pricing concerns, churn risks, negative sentiment, complaints, and complex needs or objections. Difficult technical questions may be routed to support or technical experts.
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