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On this episode of the Fuel Growth podcast series, my co-host Lizzy and I were privileged to meet with Javier Castillo, CEO of Empresas ADOC , a leading Central American footwear and apparel company. I say privileged because Javier is a truly impressive “servant leader” CEO.
The apparel retail sector, for example, suffered employee attrition rates of almost 20%, along with fast-food and specialty retail (11%), casual restaurants (10%), and general and grocery retail (9%). Over the past five years, we have worked with more than 20 companies in the service sector,” Kalloch says.
Looking at HubSpot's State of AI in CustomerService survey data: 84% of respondents say AI/automation tools will be instrumental in helping them meet customerservice expectations. Now, nearly 80% of service leaders believe AI will be able to resolve the majority of tickets without a customerservice rep by 2025.
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