Remove 2018 Remove Channels Remove Customer Service Remove Data
article thumbnail

5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. The definition of excellent customer service.

article thumbnail

Sales Talk for CEOs: From 1 million to 1.5 billion at Angie’s List, What Alex Levin did Next (Ep123)

Alice Heiman

Episode Summary Ever felt the frustration of navigating customer service bots that just don’t get your problem? understands this pain all too well and is transforming customer interaction with a human touch. Alex Levin of Regal.io Alex Levin’s journey with Regal.io shows how personal touch can drive business success.

Scale 77
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Sales Strategy 101: The Ultimate Guide

Zoominfo

There are various stakeholders, priorities, markets, and channels to align, and the right mix for your business may not always be clear. To craft an effective modern sales playbook , data and analytics must reign supreme. You educate the customer about your brand through different engagement tactics and channels.

Strategy 130
article thumbnail

The Monthly Rundown: Startups to Watch from Shamus the Sales Guy

Crunchbase

Why I’m watching Automox: Cloud security is a growing concern as more and more of our data flows into the ever-illusive cloud. Researchers predict digital data we generate will grow immensely by 2025 – in 2018 we generated 33 zetabytes of data, by 2025 that number will be 175 zetabytes. Lead Investor: Notion.

article thumbnail

The Future Of Lead Generation

MarketJoy

In 2018, Gartner predicted, “by 2022, two-thirds of all customer experience projects will make use of IT, up from 50 percent in 2017.” Multi-channel essentially means that a company generated leads and sells in multiple online channels (e.g. Omnichannel. a web store, marketplaces, and social media).

article thumbnail

15 Indispensable Company Research Tools for B2B Sales Reps

Zoominfo

Although we’ve primarily seen Sprout Social used for marketing and customer service purposes, the platform has a host of features that can help the average B2B sales rep learn more about the companies they’re trying to sell to. Reddit is more than just a niche social networking website.

Research 233
article thumbnail

HOW TO RECESSION PROOF YOUR BUSINESS IN 2020

MarketJoy

Like the research that shows , you are more productive when you focus on one thing rather than multitasking, your business is far better off offering one product or service very well rather than trying to do many things with mediocrity. In the modern business world, data is the new oil. MAKE SURE YOU HAVE EXCELLENT CUSTOMER SERVICE.

How To 98