2018 Analytics Customer Service Training 
Zendesk Sell
DECEMBER 4, 2018
But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The customer service team’s priority, on the other hand, is usually to reduce the number of conversations they have every day. The length of calls.
Zoominfo
FEBRUARY 7, 2023
To craft an effective modern sales playbook , data and analytics must reign supreme. There’s no shortage of valuable information about prospects and customers — as long as you know how to access and apply it. Use those trends to tweak your future training programs. Focus your training on those areas.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Miller Heiman Group
JULY 18, 2019
The top 20% of salespeople typically account for more than 50% of an organization’s revenue, according to the CSO Insights 2018 Sales Talent Study. You can then fill the gaps with targeted coaching and training that will build the sales skills and sales processes that lead to success across the entire sales force.
Circleback
JANUARY 30, 2018
More acquisitions and partnerships, an increased role of AI and automation, a rising millennial workforce, and higher costs of customer acquisition are all making the B2B space highly unpredictable and competitive. Amidst this chaos, let’s focus on what will really matter in 2018. Trends to Watch for in 2018. Data Will Be Key.
SBI
DECEMBER 4, 2019
With Rekener, Brainshark will provide cutting-edge visibility into sales team activities, behaviors and productivity, helping customers make real connections from improved readiness to increased revenue. The end result is better quota achievement and increased revenue production. Alex Laats, co-founder and CEO at Rekener.
Miller Heiman Group
NOVEMBER 14, 2019
For a sales organization to succeed, alignment needs to exist on many levels: between sellers and customer service, between salespeople’s skills and sales methodology and between sales enablement strategies and the customer’s path. An effective sales enablement strategy revolves around the customer.
Highspot
JUNE 4, 2019
” (Gartner, “Market Guide for Digital Content Management for Sales,” Guneet Bharaj, Theodore Travis, Melissa Hilbert, Todd Berkowitz, 16 October 2018). “Enablement is the new customer battleground,” said Highspot CEO Robert Wahbe. Defining Modern Sales Enablement. About Highspot. 206-817-4339.
Expert insights. Personalized for you.
121 
Let's personalize your content