Lessonly

JULY 13, 2021

Empathy—true empathy—is so challenging to master, but worth the investment of time, effort, and training. Why is empathy critical in customer service, and how do we train for it? Now, the new thing everyone’s talking about besides trust, especially in the customer service world, is empathy. Let’s dive in.

Customer Service 26

Customer Service Customer Infusion Energy 26

Highspot

APRIL 14, 2023

Sales training programs that educate and prepare your team to anticipate rather than react to challenging sales situations is key. Why Sales Training Programs Fail Most organizations use some type of LMS for onboarding new hires or retraining current staff. With hybrid workforces, in-person training isn’t always feasible.

Training 52

Training Scale How To Hiring 52

Highspot

APRIL 14, 2023

Sales training programs that educate and prepare your team to anticipate rather than react to challenging sales situations is key. Why Sales Training Programs Fail Most organizations use some type of LMS for onboarding new hires or retraining current staff. With hybrid workforces, in-person training isn’t always feasible.

Training 52

Training Scale How To Hiring 52

Miller Heiman Group

AUGUST 6, 2020

By taking this diagnostic, you’ll understand exactly how well your sellers offer perspective to buyers—and we can help you identify the sales training techniques you need to improve their abilities. Negotiate for mutually beneficial decisions. Perspective Leads to Better Sales Conversations.

Conversion 70

Conversion Infusion Customer Decision Maker 70

Miller Heiman Group

OCTOBER 28, 2019

Use questioning skills to reveal customer needs. Customer service interactions enhance customer experience. Offer impactful training throughout a seller’s career. Perspective is an incredibly difficult and nuanced skill to master, but it’s essential for sellers to learn how to infuse it into buyer interactions.

Conversion 49

Conversion Infusion Decision Maker Enterprise 49

Partners in Excellence

AUGUST 21, 2020

As we talk about how we execute at the highest levels, depending on what a pundit is selling, the “secret” to success is the application of certain technologies, methodologies, training, programs, content, tools, processes. More importantly, turnover and attrition is skyrocketing. To me, it is really curious.

Infusion 98

Infusion Hiring Loyalty System 98

Smooth Sale

SEPTEMBER 10, 2022

When you start an auto repair shop, you can infuse it with what you value most. Whether you prioritize customer service or low prices, you can ensure that your business reflects your values. Learn more to train teams, and join the advocacy program. You can create a business that reflects your values.

Hiring 78

Hiring Infusion Lead Rank Lead Scoring 78