Hubspot Sales

MARCH 18, 2019

But how do you protect those customers from the competitors who are no doubt courting them? The answer: Key account management. In this comprehensive guide to key account management, you'll learn: The definition of key account management. The difference between key account management and selling.

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Hiring Account Analytics Sales Qualified Lead 127

Smooth Sale

JUNE 8, 2022

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

Customer Service 78

Customer Service Customer Hiring System 78

Engage Selling

NOVEMBER 1, 2018

Ready to hire a new salesperson or salespeople for your team? I know, there can be a certain air of excitement surrounding hiring. Bringing in fresh thinking and the possibility of creating a new leader within your organization are always … Read More »

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Hiring Customer Service Up-Sell Loyalty 95

Alice Heiman

NOVEMBER 10, 2021

However, at a certain point, it’s time to hire a team so you can focus on the higher-level work required of a CEO and grow your business. But who should you hire first? When should you bring on a sales team? What hiring strategies can help you find the best talent? are answered in my latest Sales Talk for CEOs podcast.

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Hiring Strategy Conference LinkedIn 62

Zendesk Sell

JANUARY 8, 2019

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

Customer Service 90

Customer Service Hiring Customer Hotels 90

The Sales Hunter

MARCH 1, 2013

Recently I was doing training session for a group of sales managers and we got on the topic of hiring and what are the qualifications of a good hire. For years I’ve always said hire on attitude not on skill. Too many sales managers think they can take shortcuts to making their number.

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Hiring Motivation Positioning Groups 234

Chorus.ai

APRIL 20, 2021

Hiring new sales professionals is a tough, thrilling and rewarding experience. There are few things more inspiring than meeting and recruiting the perfect new hire who’ll give your sales department a decisive edge. But it’s also time-consuming and expensive ( $4,000 on average per hire! ). is easy enough.

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Hiring Top of Funnel Lead Rank Churn 62

Anthony Cole Training

AUGUST 19, 2012

What is it that you want your sales candidates to accomplish as successful sales people? Create that profile and you will begin to attract more of the right people for you evaluate, interview, hire and on board. Before getting to 'what results would you hire' let me share with you common 'profile' mistakes. Cultural fit.

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Hiring Ideal Customer Profile SalesForce Retention 160

Engage Selling

MAY 3, 2018

Beginning another phase of recruiting or simply want to increase your hiring success? There are certain things that should be automatic red flags. If they pop up while you’re interviewing someone, it’s a telltale sign that you should probably steer … Read More »

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Hiring Customer Service How To Loyalty 74

The Sales Hunter

NOVEMBER 28, 2011

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Retail Sales Trends. 7 Sales Hiring Mistakes You Definitely Should Avoid. Here is what we learned: 7 sales hiring mistakes.

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Hiring Ideal Customer Profile Negotiation Facebook 160

Hubspot Sales

JULY 11, 2019

Your sales team is working harder than ever to differentiate your product or service and close new business. Enter, the sales operations manager. Sales Operations Administrator Job Description. A common phrase you’ll see in sales ops positions, regardless of title, will be, “. Image source: EPIQSYSTEMS.

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Hiring Salary Commission Sales Operations 113

Increase Sales

FEBRUARY 21, 2017

How many times do those in B2B or even B2C industries fail to understand customer service is sales. A new report just released by Astound Commerce through secret shoppers recognized seven retailers who excel in customer service through: Must have website. Overall customer service. Visibility.

Customer Service 78

Customer Service Customer Hiring Licensing 78

Anthony Cole Training

AUGUST 19, 2012

What is it that you want your sales candidates to accomplish as successful sales people? After you create that profile, you will begin to attract more of the right people for you evaluate, interview, hire and on-board. Before getting to "what results would you hire", let me share with you common "profile" mistakes.

Hiring 136

Hiring Ideal Customer Profile SalesForce Retention 136

criteria for success

APRIL 22, 2019

Our theme for April is hiring. If you want to learn more about the best practices for improving your hiring process, you won't want to miss this episode! In this episode of Let's Talk Sales, Arianna and I share some [ ] The post Let’s Talk Sales! Our theme for April is hiring.

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Hiring Workbooks Salary eBook 40

Engage Selling

AUGUST 16, 2016

How can you ensure that you’re hiring the right people to join your sales team? Many sales leaders have been asking me how to hire new sales reps and build a profitable team. I often suggest taking a step back … Read More »

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Hiring Sales Customer Service How To 48

No More Cold Calling

AUGUST 24, 2017

Are sales managers really at fault? You don’t hear that phrase very often anymore, but account based sales reps still carry a bag. They’re expected to land and expand within their named accounts. But it’s their managers who are left holding the bag when reps don’t meet or exceed quota. environments.

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Hiring Account SalesForce Quota 214

Understanding the Sales Force

MAY 20, 2024

This article has a set of three distinct analogies comparing baseball to sales so if you don’t want to hear about the baseball side of the analogy, you’ll probably want to exit the article. ” Analogy #1 – Filling Seats Let’s start with what a sales team would call a termination. Oh wait, there is!

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Hiring Decision Maker Lead Rank Lead Scoring 170

Score More Sales

FEBRUARY 3, 2017

It was a tale of two retail stores and the customer service they represent. I dropped by a Staples store to pick up a few items this week. No one greeted me on my way in, even though it is just a few minutes after 9AM with only a few shoppers in the store.

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Retail Customer Service Customer B2B 120

Engage Selling

AUGUST 17, 2017

Stop hanging on to poor sales performers! It’s becoming increasingly apparent to me that sales leaders hesitate far too much when it comes to getting rid of their dead weight. In fact, this is a common element I come across … Read More »

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Hiring Customer Service Up-Sell Loyalty 80

SalesFuel

MAY 6, 2024

AI and the Sales Profession AI is already impacting jobs in the sales profession. In the past, your reps may have spent significant time on sales research. The WEC report indicates that automation will replace roughly 33% of the typical sales professional’s work. They’ll use their CRM tools to track activity.

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Competition Face-to-face Hiring Decision Maker 111

Engage Selling

OCTOBER 25, 2016

How can you ensure that you’re hiring the right people to join your sales team? Many sales leaders have been asking me how to hire new sales reps and build a profitable team. I often suggest taking a step back … Read More »

Hiring 48

Hiring How To Customer Service Up-Sell 48

ExecVision

SEPTEMBER 10, 2019

Why is coachability so important when you hire? When a company hires for sales, or any customer-facing role, they typically recruit candidates based on a standard set of skills and attributes. What if You Hired For Coachability? The feedback might come from a manager, a colleague, or even a customer.

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Hiring Customer Face-to-face Lead Rank 40

SugarCRM

SEPTEMBER 7, 2021

It’s how the customer is treated under these circumstances that defines a great customer service experience. Can’t you just hire the right number of service people, train them, and have them follow a documented process? Yes, you do need a service process in place along with properly trained people.

Customer Service 29

Customer Service Hiring Customer Knowledge Base 29

Sales Hacker

NOVEMBER 9, 2017

Consumers today are surrounded by sales — ads on their computer screen, commercials on TV, sponsors on their podcasts, spam in their inbox. percent believe information coming from sales is very trustworthy. By the time a prospect today talks to a sales rep they are already more than halfway done with the buyer journey.

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Customer Service ACT Hiring Customer 84

Smooth Sale

MARCH 25, 2024

It might be time to level up your accounting software or get some financial pros on your team, but either way, it’s well worth the investment. Law Landmines: Don’t Step On Them Are you entering new markets, adding incredible products, or hiring more people? They can help you get your HR game on point without hiring a full-timer.

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Small Business Small Business Outsourcing Services Hiring 120

Hubspot Sales

APRIL 8, 2020

Field sales has been dying for years. And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. It’s time to face this new reality and reengineer our sales environments to exploit the spoils of it! Why Inside Sales is Outpacing Field Sales.

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Inside Sales Hiring Scale Face-to-face 119

SalesFuel

APRIL 8, 2024

Non-monetary benefits, such as excellent customer service, should be discussion points. The goal is to identify a very high value benefit to the customer. Photo by Kampus Production SalesFuel - Sales Credibility | Sales Research | Sales Hiring | Sales Management | Sales Enablement

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Negotiation Buyer B2B Hiring 115

No More Cold Calling

DECEMBER 16, 2014

With no formal sales training and very little real-world experience, today’s salespeople aren’t equipped to succeed. I never expected to have a long, successful sales career. Sales has always been a “sink or swim” profession, so it’s not surprising how many reps end up drowning. CFOs study accounting.” I didn’t.

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Hiring Guidelines Engineering Face-to-face 240

SalesFuel

MAY 15, 2024

SalesFuel’s Voice of the Sales Rep study found that 25% of sellers say it is getting harder to upsell. What value could we create or co-create beyond our existing products or services? Apart from specific products and services, how else can we offer value? One reason may be the use of tactics that aren’t connecting with clients.

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Hiring Construction Loyalty Up-Sell 103

Sales and Marketing Management

AUGUST 1, 2019

Author: Chris Mason So many of us begin our sales careers as representatives of a company, product, service or all the above. We learn the tricks of the trade, the importance of customer service, the power of relationship building and what it feels like to win and lose. But what does it take to make that jump?

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Hiring Sales Leadership Insurance Insurance 189

Smooth Sale

DECEMBER 1, 2023

Photo by LeeRosario via Pixabay Attract the Right Job Or Clientele: How To Entice Your Automotive Customers Online Today, customers looking for vehicles for purchase or hire will do so by researching online first. Focus on delivering value on all levels, including excellent customer service.

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Automotive Paid Content Customer Advertising 110

Smooth Sale

MAY 13, 2024

Lastly, ensure that all staff members are trained to provide excellent customer service and are knowledgeable about the company’s services or products. Sales Tips: Expert Attention to Office Space Assists Business Growth Know the needs and desires of your audience, including your next new employer, in detail.

Hiring 101

Hiring Licensing Networking Influencer 101

Factor 8

AUGUST 3, 2017

Factor 8 is hiring bad-ass sales coaches! If helping reps improve is your favorite part of the job, you love to train and call coach, and you agree that inside sales is harder than field sales…read on! Our current team of Advisors are Inside Sales experts with backgrounds of 15 or more years at the Director or VP level.

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Hiring Inside Sales Ideal Customer Profile Energy 39

Hubspot Sales

JUNE 26, 2023

Lead generation specialists play a crucial role in the sales process. Not only do they prospect for new business, but they help bring them into the sales funnel during the early stages. These can be new sales leads or existing leads that can be re-engaged. This includes updating customer information after every interaction.

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Lead Generation Sales Qualified Lead Hiring Leads 97

Close.io

OCTOBER 9, 2019

Every hiring begins with a killer job description. In this post, we’re sharing three inside sales job descriptions that you can steal and personalize for your business in order to attract the right sales talent in 2020! Job description template: junior inside sales professional. ? Let’s get going.

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Inside Sales Hiring Ideal Customer Profile Sales Qualified Lead 91

Your Sales Management Guru

AUGUST 25, 2015

Hiring High Performance Sales Teams Strive for high competency and high commitment (first installment of a two-part series on sales recruiting). You’ve got sales quotas, plans and deadlines. That adds expense, disrupts your sales team and, potentially, creates a customer service disaster.

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Hiring Lead Rank Lead Scoring Ideal Customer Profile 40

Hubspot Sales

JUNE 8, 2021

If you hear "ABC" and "Always be closing" pops into your mind, a sales career may be the perfect match for you. You've come to the right place to learn what it's like to have a career in sales, and it's about much more than the close. Sales seems like a fast-paced, hardball kind of career. What's a typical sales career path?

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Hiring Salary Top of Funnel Commission 110