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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.

Churn 59
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Why Customer Service Success Starts with a Great Customer Service Training Program

Lessonly

I guarantee every adult, from your Aunt Carla to your favorite sitcom character, can share a story about a terrible customer service experience. The truth is, the customer service industry is in the midst of a revolution. What Is a Customer Service Training Program? And it’s more than worth it.

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Manage Smarter 251 — Richard Weylman — Beyond Customer Satisfaction: Creating Lifetime Clients by Building Loyalty

SalesFuel

Richard Weylman is a renowned expert in sales and customer service, celebrated for his strategic insights into client relationships and building customer loyalty. This dialogue showcased that satisfaction might meet immediate needs but doesn't guarantee long-term commitment from clients.

Loyalty 52
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Sales Tips: Does Customer Satisfaction Guarantee Referrals?

Sales Training Advice

Imagine that you’ve provided a great product with great service and have built a positive relationship with your customers. Does customer satisfaction guarantee that they will refer business to you? So, now it’s time to write a list of your top 10 (or more) Champion Customer contacts by name.

Referrals 102
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5 Free Customer Service Training Materials

Lessonly

Welcome to our four-part series on better customer service training. A happy customer is a loyal customer. The customer service experience and relationship created during an interaction doesn’t just impact one sale—it influences repeat sales for years to come. Want to guarantee superior service?

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Book Review: Hooked on Customers

Pointclear

If you''re looking for some magic metric or a quick and easy fix to guaranteed success, Bob Thompson’s latest book, Hooked on Customers , is not for you. ” Bob sets the stage by providing a brief history of Customer Relationship Management (CRM) and Customer Experience Management (CEM).

Customer 240
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Unique Selling Points in Local Business Proposals: Stand Out Strategies

BuzzBoard

Your digital marketing agency’s USPs could span specialized industry expertise, proprietary technology, exceptional customer service, or competitive pricing. Remember, a strong USP should be compelling enough to attract and retain customers, ultimately enhancing business growth and profitability.